Privacy Policy

Last updated: 20 February 2026

1. Who we are

Qentrixa is a computer repair and IT support business based in Gourock, Scotland, United Kingdom. For the purposes of UK data protection law, Qentrixa is the data controller for personal information collected through this website and in the course of providing our services.

Business address: 8B Davidson Dr, Gourock PA19 1QD, United Kingdom
Email: [email protected]
Phone: +44 077 0417 4273
Website: https://qentrixa.com/

2. What information we collect

Information you provide to us

When you contact us using the enquiry form on this website, we collect the information you submit: your name, email address, phone number (if provided), the type of enquiry you're making, and the details you include in the message field.

When you bring a device to us for repair or assessment, we may record additional information relevant to the service — including the make, model and condition of the device, a description of the fault, and any information needed to identify and return the device to you.

Information collected automatically

When you visit this website, our hosting infrastructure may record standard server log data, including your IP address, browser type, the pages you visit, and the date and time of your visit. This data is used for security and operational purposes only and is not used for individual tracking or advertising.

We do not use advertising cookies or tracking pixels. We do not share website visitor data with advertising platforms.

3. How we use your information

We use the information you provide to respond to your enquiry and to provide the services you have requested. Specifically:

• To reply to contact form submissions and discuss your repair or service requirements
• To manage the repair or service work, including recording what was assessed, repaired, or replaced
• To communicate with you about the status of a repair or service
• To issue invoices and process payments
• To retain records as required for legal or accounting purposes

We do not use your personal information for marketing purposes without your explicit consent. We do not send marketing emails or newsletters unless you have specifically requested them.

4. Legal basis for processing

Under UK GDPR, we process your personal information on the following legal bases:

• Contract: Processing necessary to provide the services you have requested from us
• Legitimate interests: Responding to enquiries, managing the business, and maintaining records of work carried out
• Legal obligation: Retaining records as required by law (e.g. for tax and accounting purposes)
• Consent: Where we seek your explicit permission for a specific use of your data

5. Who we share your information with

We do not sell your personal information. We do not share it with third parties for marketing purposes.

We may share information with:

• Service providers who support our business operations (such as email hosting or accounting software providers), where those providers process data only under our instruction and in accordance with a data processing agreement
• Component or parts suppliers, where necessary to source parts for a repair (limited to device information, not personal contact details)
• Legal, regulatory, or law enforcement authorities, where we are required to do so by law

All service providers used by Qentrixa are required to handle personal data in accordance with UK data protection law.

6. How long we keep your information

We retain contact and service records for up to six years following the completion of a service, in line with standard UK business record-keeping requirements. After this period, records are securely deleted or anonymised.

Website server logs are retained for a maximum of 90 days before being deleted.

7. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal information we hold about you
• Right to rectification: To request that inaccurate information be corrected
• Right to erasure: To request that your data be deleted, where we have no legal obligation to retain it
• Right to restrict processing: To ask us to limit how we use your data in certain circumstances
• Right to data portability: To receive your data in a portable format in certain circumstances
• Right to object: To object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

8. Cookies

This website uses a limited number of cookies necessary for the website to function. We do not use advertising or tracking cookies. For full details, please see our Cookie Policy.

9. Contact and complaints

If you have questions about this privacy policy or how we handle your data, please contact us at [email protected].

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.