A detailed overview of what we offer, how each service works in practice, and the kinds of situations each one is suited to. If you're not sure which applies to you, get in touch and we'll point you in the right direction.
Methodical fault-finding for desktop computers, laptops, and custom builds — followed by targeted repair work.
When a computer develops a fault that isn't immediately obvious, the temptation can be to replace parts in the hope something resolves it. We take a different approach: test first, replace only when the evidence points clearly in that direction.
A diagnostic assessment covers the power supply and delivery chain, storage drives, memory (RAM), the processor, cooling systems, and where applicable, the graphics subsystem. We document what we find and share the results with you before any repair work is agreed.
We'll discuss the symptoms with you first — when the problem started, whether it's intermittent, and any relevant history (recent changes, previous repairs, drops or spills). This context often narrows the diagnostic field considerably. From there, we run a structured set of tests and note the findings.
If the fault is identifiable, we'll quote for the repair. If it's ambiguous — for instance, a system that fails inconsistently — we'll discuss the options honestly, including the possibility that the fault may be difficult to reproduce under controlled conditions.
Machines that won't boot, blue screen errors, post-failure hardware (failed storage drives, corrupted memory), power supply faults, or unusual system behaviour that has developed gradually. We also handle post-build testing for custom systems that aren't behaving as expected.
Physical repairs, screen replacements, charging faults, and keyboard or port issues across a broad range of laptop models.
Laptops present different repair challenges to desktop systems — parts are smaller, more tightly integrated, and often model-specific. We handle a range of physical repair work, from straightforward screen replacements to more involved jobs such as motherboard-level component repair.
Screen replacements are one of the most common laptop repairs we carry out. In most cases, we can source a suitable panel for common models reasonably quickly, though lead times vary depending on the manufacturer and model. We'll always confirm parts availability and indicative timescales before you agree to proceed.
Screen replacement (cracked, dead, or damaged); charging port repair or replacement; keyboard replacement or cleaning (particularly after liquid damage); hinge repair; memory and storage upgrades; fan replacement; and general servicing of older machines that have become slow.
Consumer laptops and business notebooks across major manufacturers including Dell, HP, Lenovo, ASUS, Acer, Apple (hardware assessment only — Apple software or warranty work should be directed to Apple or an authorised service provider), and others. Please note that certain ultra-thin models have limited repairability due to soldered or glued components — we'll assess this and advise you before proceeding.
Assistance with component selection, assembly, testing, and troubleshooting for new builds and hardware upgrades.
Building or upgrading a PC is something many enthusiasts do themselves, and we're happy to help at whatever stage is useful — whether that's a second opinion on a parts list, assembly and cabling, or post-build testing when something isn't working as expected.
We don't maintain a parts inventory for resale — our role is labour and expertise. We can help review a proposed component list for compatibility issues before you purchase, or assess a part you've already bought that's causing problems.
Compatibility checking across platform (CPU socket, RAM type/speed, power supply ratings, case clearance); assembly and cabling; BIOS configuration; Windows installation and driver setup; stability testing using benchmark and stress-test software; and diagnosis of issues that arise after a self-build (POST failures, instability, performance anomalies).
We can assess whether a proposed upgrade (additional RAM, SSD replacement or addition, GPU upgrade, new CPU cooler) is compatible with an existing system and install it for you. We test after installation to confirm the upgrade is recognised and functioning correctly.
Recovery from failing or inaccessible drives, with honest assessment of what's achievable in each case.
Data recovery is one of the areas where realistic expectations matter most. The likelihood of a successful recovery depends heavily on the type of failure, the extent of any physical damage, how much the drive has been used since the problem arose, and whether any previous recovery attempts have been made.
We handle logical failures (corrupted file systems, accidentally deleted files, partition issues) and some physical failures where the issue is with the controller board or firmware rather than the platters or heads themselves. More severe physical damage — particularly to the read/write heads or platters — typically requires a specialist cleanroom facility, which is beyond our current capabilities. We'll tell you if this applies to your drive.
We first assess the drive without attempting recovery, to understand the nature and extent of the failure. We then advise you on the likely success rate and the approach we'd take. Recovery only begins once you've agreed to proceed. Where possible, we image the drive before working on it directly.
Results are provided on a new storage device (supplied by you or purchased separately). We don't retain recovered data beyond the point of handover.
Alongside recovery, we can advise on appropriate storage setups — including backup configurations — to reduce the risk of data loss in future. This isn't a sales pitch for particular products; it's a straightforward conversation about what would suit your situation.
Practical, ongoing technical support for small businesses — without the overhead of a managed services contract.
Many small businesses don't need — or can't justify — a dedicated IT department or a full managed services agreement. What they do need is someone reliable to call when things go wrong, and occasional help keeping systems in good shape.
We work with small offices, sole traders, and micro-businesses on an ad hoc or regular basis. The work tends to be practical and unglamorous: keeping machines running, troubleshooting connectivity issues, setting up new equipment, managing software updates, or dealing with the occasional security concern.
Hardware setup and configuration for new equipment; network troubleshooting; software installation and update management; user account setup; printer and peripheral troubleshooting; backup configuration review; and general advice on security and housekeeping practices.
We are not a managed services provider and don't offer 24/7 monitoring or SLA-backed uptime guarantees. If your business has critical uptime requirements or complex infrastructure, you likely need a more comprehensive service than we provide. We'll tell you honestly if that's the case.
Internal cleaning, thermal servicing, and health checks to keep systems running within safe operating parameters.
Preventative maintenance isn't something most people think about until something goes wrong. The reality is that a well-maintained computer is less likely to develop avoidable faults — and if it does develop a fault, a machine that's been regularly serviced is often in a better position to be repaired successfully.
Our maintenance service covers physical cleaning of internal components (dust removal from fans, heat sinks, and vents), replacement of thermal paste where applicable, inspection of cables and connections, and a basic software health check.
Machines that are used frequently in dusty or warm environments accumulate debris more quickly and benefit most from regular servicing. Gaming PCs with high-performance components are particularly susceptible to thermal issues if cooling isn't maintained. Laptops with small, tightly packed cooling systems are also worth servicing periodically.
Compressed air cleaning of internal components; thermal paste inspection and replacement where the compound has degraded; fan inspection and testing; visual check for any damaged cables or components; basic SMART check of storage drives; and a summary of any findings or recommendations.
Get in touch and describe what's happening. We'll let you know whether it's something we can help with and what to expect.
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