The terms under which Qentrixa provides its services.
Last updated: 20 February 2026
These terms and conditions govern the provision of computer repair, IT support, and related services by Qentrixa ("we", "us", "our") to customers ("you", "the customer"). By leaving a device with us or engaging our services, you agree to these terms. Please read them carefully.
Qentrixa provides computer hardware repair, diagnostic assessment, laptop servicing, data recovery, custom PC support, preventative maintenance, and small business IT support. The specific scope of any service is agreed between us before work commences.
We do not provide guarantees of outcomes. In particular:
Before commencing any repair work, we will provide you with a written or verbal quotation for the work identified. Work will not commence until you have approved the quotation.
If additional faults are discovered during the course of a repair, we will contact you to discuss and obtain approval before proceeding with any additional work. We will not carry out work beyond the approved scope without your prior consent.
Diagnostic assessment fees (where applicable) are payable regardless of whether you proceed with a repair. This covers the time and resources required to assess the device.
We will provide an estimated timescale when you book a repair. These are estimates only and may be affected by parts availability, workload, or the complexity of the fault. We will notify you of any significant changes to the estimated completion date.
We do not offer fixed turnaround guarantees. Time-sensitive work should be discussed with us at the point of booking.
It is your responsibility to back up any data on a device before leaving it with us. While we take care to avoid unnecessary disruption to data during repair work, some procedures may affect the contents of a storage device, and we cannot guarantee the integrity of data on any device left with us.
We accept no liability for data loss that occurs during the course of a repair unless caused by our negligence. We strongly recommend maintaining independent backups of all important data at all times.
For data recovery services specifically: we will assess the device and advise you of the likely outcome before attempting recovery. You will not be charged for a recovery attempt that yields no usable data.
Payment is due upon completion of work and before the device is collected. We accept payment by cash and bank transfer. Details of accepted payment methods will be confirmed at the time of booking.
Devices will not be released until payment has been received in full.
If you decide not to proceed with a repair after a diagnostic assessment has been completed, a diagnostic fee may be payable. This will be made clear to you at the point of booking.
Devices not collected within 30 days of notification that work is complete will be subject to a storage fee. Devices not collected within 90 days, and where no contact has been made, may be disposed of in accordance with applicable law. We will make reasonable attempts to contact you before taking any such action.
Our liability to you in connection with the services provided shall not exceed the amount paid to us for the specific service in question.
We shall not be liable for any indirect or consequential loss, including loss of business, loss of profits, or loss of data, except where caused by our negligence or wilful misconduct.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.
Where a repair has been carried out by us, we offer a 30-day warranty on the specific fault addressed, subject to normal use. This warranty does not cover new or unrelated faults, damage caused by misuse, or faults arising from circumstances outside our control.
This warranty is in addition to your statutory rights as a consumer under UK law.
If you are a consumer (rather than a business customer), your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation apply and are not affected by these terms. These include the right to services carried out with reasonable care and skill.
These terms are governed by the law of Scotland. Any dispute arising under or in connection with these terms shall be subject to the jurisdiction of the Scottish courts.
We may update these terms from time to time. The current version will always be available at https://qentrixa.com/terms-and-conditions/. Continued use of our services after changes constitutes acceptance of the updated terms.
If you have any questions about these terms, please contact us at [email protected] or by calling +44 077 0417 4273.